FREQUENTLY ASKED QUESTIONS

Q1: How does this focus group work?

  • A few times each month, you’ll receive a text invite to test a new product
  • Follow the instructions exactly as described (i.e. using search keywords, then find the image provided), then make the purchase with your Amazon Prime account
  • Reply to that text with the amount you spent (including tax) and then with your purchase order ID
  • 10 days later a product survey will be sent for you to evaluate the product. That’s it!

Q2: How do I get reimbursed for the purchase from Tremendous? (New method in use for purchases)
You will be notified via text. After submitting order details, you now have choice of How & Where to be receive your rebate. Please visit our Rebate page: https://stellomark.com/rewards/


Q3: What if Amazon cancels or refunds my purchase?
This may happen for a variety of reasons; we ask that you repurchase the product (since you have been reimbursed) & contact our Help support team to provide them with the new Amazon order ID #.

Q4: Do I need to leave a review on Amazon?
Absolutely not! Please ONLY leave your honest feedback in the product survey that comes 10 days after your purchase.

Q5: Can I choose which products to test?
Please participate even if it is not something you’d normally buy. Products are selected by our algorithm to get a range of feedback – & your feedback is needed for each offer! Remember: the more you participate, the more product offers you’ll receive!

Q6: Why am I getting a text reply of “Improperly formatted message”?
A few things could trigger this response. Please be sure you replied after your purchase with the total price (tax included) preceded by a $ with no additional text words. 

Accepted: $15.99

Not accepted: 10.99 was my price

Q7 Why am I getting a text reply of “The campaign you’re replying to has expired”?
Our product offers are good for one day; you must purchase by midnight (in your time zone) on the day of your offer. If you missed your window, you will have to wait for your next product offer.

Q8: Should I redeem the coupon in Amazon for the product?
Please ONLY redeem a coupon if it is listed in the action text instructions or in red lettering on the matching image.

Q9: How do I redeem a promo code for a product
If a product requires a promo code, click here for tips on how to redeem.

Q10: Can I invite my friends to be product testers?
Yes! Please explain the process, then have them apply at FocusGroup.me